DEL / YOUR DATA
Your account.
Your choice.
Request deletion of your Del account and its associated personal data.
How to request deletion
- Enter your name and the email associated with your Del account below. If you cannot access that email, use an address where we can reach you.
- Submit your request. Our team will contact you to verify that you own the account. You do not need to sign in or reinstall Del.
- After verification, we will review your request, arrange the applicable deletion and explain any information that must be retained.
We respond without undue delay, normally within one month. If a lawful extension is needed, we will explain why. Submitting this form does not immediately delete your account.
Request account deletion
Only your name and contact email are needed to start. Never send your password, sign-in code or identity documents through this form.
Prefer email? Write to info@thedelapp.com with the subject “Del account deletion request”, your name and account email. You may also contact us about deleting particular information without closing your account.
What your request covers
Account and sign-in information; profile details and location; photos, videos, voice recordings and submitted selfies; profile history; likes, matches, Lock in activity and other interactions; messages and uploaded chat media; and call connection records associated with your account.
Some information may need to be retained under an applicable legal exception, including safety reports and evidence, records needed to investigate abuse, fraud or legal claims, and a minimal record of how your request was handled. This is assessed individually, not a blanket exception for all your data.
If an exception applies, we will explain the affected data, the reason and the applicable retention period or criteria. Where backups contain your data, we will explain their removal schedule. Copies independently saved by other users may be outside our control.
Uninstalling Del or logging out does not delete your account.